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Careers at MGE Wholesale

 

How To Apply

 

MGE is hiring for the positions below. Please click on the following link to download the employment application. You may return your completed application by email, fax, or mail.

Email:
careers@mgegroup.com

Fax:
Attention: HR
574-255-2542

Address:
MGE WHOLESALE
5021 Nimtz Parkway
South Bend, IN 46628

Full Time IT Support Specialst

Job Summary
 
Offer support and technical assistance to customers and staff who are using software, hardware, or other computer systems and need help completing tasks or troubleshooting problems through diagnostic tests and remote access to their computers.

This position is responsible for providing first level support to end-users. Strong computer skills and the ability to troubleshoot and diagnose problems in both PC and Mac environments. Experience with network troubleshooting and analysis. Good customer service skills. Writing and editing skills to aid in the creation and updating of user manuals.  Assist with administering computerized databases, including base definition, structure, documentation, long range requirements and protection (SQL). Ensures accuracy and completeness of data in master files and various support tools; establishes and maintains security and integrity controls; formulates and monitors policies, procedures and standards relating to database management. Report writing in Crystal Reports; use of SQL.

 
Essential Functions
  • Communicate effectively with local and remote users to resolve IT issues
  • Create and revise end-user training materials and technical documentation; provide training
  • Generate reports; SQL, Crystal Reports,
  • Provide user assistance with WMS/POS system (CounterPoint).
  • Responsible for data management and data security.

Physical Requirements
  • Office environment, with use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
  • Required to talk and hear and see. 
  • Frequently required to stand, walk, use hands to lift, carry and use a keyboard.

Qualifications and Skills
  • Associate’s Degree in Information Technology or related field or comparable years of experience.
  • Two to three years of IT customer support.
  • High proficiency with MS Office platform.
  • MS Certification preferred.
  • Ability to manage multiple tasks simultaneously while working under pressure to meet deadlines.
  • Excellent communication and organization skills.
  • Strong analytical and detail-orientation skills.     
 
Benefits
  • Paid Time Off (Vacation/Sick)
  • Paid holidays
  • 401K with employer match
  • Choice of medical plans (Including Health Savings Account)
  • Vision & life insurance
  • Clean, climate-controlled environment
  • Generous gear and merchandise discount

Apply Now >> 

Full Time Marketing Associate


Job Summary
 
The Marketing Associate’s primary responsibilities are the development of creative internal and external marketing materials for print and web; development of multimedia campaigns to engage dealers as well as consumers; building brand awareness across the board while adhering to consistent brand identity. This position will work closely with management and sales staff to execute successful B2B and B2C product marketing, while constantly evolving and learning to stay abreast of the latest industry trends.
 
Responsibilities & Duties
 
  • Conceptualize and design marketing materials for multiple corporate divisions (i.e. print and digital ads, newsletter content, website graphics, tradeshow materials, national publication ads, etc.)
  • Assist management and sales team to promote product
  • Lead product photography/miscellaneous photography shoots
  • Manage digital assets
  • Manage social media accounts (i.e. Instagram, Facebook, Twitter)
  • Create eNewsletter campaigns.
  • Understand and execute website administration fundamentals within a CMS
  • Collaborate with vendor marketing teams to ensure quality product marketing
  • Collaborate with external printers, advertising reps, etc. to execute projects as assigned
  • Stay current on the latest software, design trends, and industry best practices
 
Required Education & Experience
 
  • College degree in Visual Communications, Graphic Design, Marketing, or related field
  • 2 years of professional experience preferred
  • Proficient in Adobe Creative Cloud Suite
  • Proficient in Mac OS or PC
  • Proficient in MS Office Suite
  • Solid understanding of design principles (must submit recent portfolio with application)
 
Additional Skills & Abilities
  • Able to manage multiple projects simultaneously
  • Proficient in Microsoft Office Suite
  • Self-Motivated and driven
  • Able to work effectively independently and as part of a team
  • HTML/CSS experience is a plus
  • Video creation/editing is a plus
  • Interest in and knowledge of firearms helpful. . . if you like what you do, it seems less like work
 
Benefits
  • Paid Time Off
  • Paid Holidays
  • 401K With Employer Match
  • Choice of Medical Plans (Including Health Savings Account)
  • Vision & Life Insurance
  • Generous Gear and Merchandise Discount

Apply Now >>  

Full Time Customer Service Representative

Job Summary

At MGE Wholesale we value our customers; we work hard to earn our reputation for quality and integrity every day. MGE Wholesale is seeking a Customer Service Representative committed to demonstrating these core strengths by providing excellent customer service. Join our MGE Wholesale Team where you will find supportive leadership, a committed staff and an engaging work culture. The role of Customer Service Representative contributes to the success of MGE Wholesale by adding value to the customer’s buying experience by providing excellent customer service. 

Responsibilities and Duties
  • Provide excellent customer service by responding promptly to customer calls and inquiries
  • Communicate with sales associates and provide any necessary assistance
  • Follow-up with customers when needed via e-mail, fax or phone
  • Respond to internal and external requests for information  
  • Multi-task and manage time effectively to maintain service level expectations
  • Maintain accurate customer information
  • Adhere to protocols for protected information
  • Keep up-to-date with new products
Qualifications and Skills
  • High School Diploma/GED or equivalent
  • Proficient computer skills; MS Office
  • Accurate data entry
  • Previous customer service experience
  • Effective communication skills
  • Working knowledge of firearms, preferred
Benefits
  • Paid Time Off (Vacation/Sick)
  • Paid holidays
  • 401K with employer match
  • Choice of medical plans (Including Health Savings Account)
  • Vision & life insurance
  • Clean, climate-controlled environment
  • Generous gear and merchandise discount
Apply Now >> 
 
 

Full Time Inside Sales Representative

Job Summary

Join our Wholesale Sales Team where you will find supportive leadership, a committed staff and an engaging work culture.
The role of Inside Wholesale Salesperson contributes to the success of MGE Wholesale by maintaining a working knowledge of firearms, cutlery and accessories and using this knowledge to sell products to our customers. The Inside Wholesale Salesperson will be responsible for achieving inside sales revenue goals by obtaining and up-selling orders, creating customer satisfaction, and adding value to the customer’s buying experience.

Responsibilities and Duties

  • Obtain orders by answering phone calls, verifying and entering items, shepherding orders to fulfillment, explaining stock-outs and expected delivery dates
  • Increase orders by suggesting related items, explaining features, and checking customer’s buying history
  • Build own customer list and open customer accounts by obtaining customer agreement and collecting customer information via callouts, cold calls and internet
  • Keep up-to-date with new products
  • Identify opportunities for continuous improvement of processes
  • Prepare, generate and follow up on verbal or written quotations to secure orders or determine reason for loss of order
  • Review open customer order reports and takes action on open items, specifically items that may be at risk in meeting the customer’s promised delivery date
  • Performs other duties as required

Qualifications and Skills

  • Previous sales and customer service experience preferred
  • Effective communication skills
  • Working knowledge of firearms
  • Willingness to work in a team environment and stay objective and fair when dealing with sensitive situations

Benefits

  • Paid Time Off (Vacation/Sick)
  • Paid Holidays
  • 401K With Employer Match
  • Choice of Medical Plans (Including Health Savings Account)
  • Vision & Life Insurance
  • Clean, Climate Controlled Environment
  • Competitive bonus / incentive program
  • Generous gear and merchandise discount

Apply Now >>  

 

MGE Wholesale is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

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