Careers at MGE Wholesale

 

How To Apply

 

MGE is hiring for the positions below. Please click on the following link to download the employment application. You may return your completed application by email, fax, or mail. Email: careers@mgegroup.com Fax: Attention: HR 574-255-2542 Address: MGE WHOLESALE 5021 Nimtz Parkway South Bend, IN 46628

Full Time Customer Service Representative

Job Summary

At MGE Wholesale we value our customers; we work hard to earn our reputation for quality and integrity every day. MGE Wholesale is seeking a Customer Service Representative committed to demonstrating these core strengths by providing excellent customer service. Join our MGE Wholesale Team where you will find supportive leadership, a committed staff and an engaging work culture. The role of Customer Service Representative contributes to the success of MGE Wholesale by adding value to the customer’s buying experience by providing excellent customer service. 

Responsibilities and Duties

• Provide excellent customer service by responding promptly to customer calls and inquiries
• Communicate with sales associates and provide any necessary assistance
• Follow-up with customers when needed via e-mail, fax or phone
• Respond to internal and external requests for information  
• Multi-task and manage time effectively to maintain service level expectations
• Maintain accurate customer information
• Adhere to protocols for protected information
• Keep up-to-date with new products

Qualifications and Skills

• High School Diploma/GED or equivalent
• Proficient computer skills; MS Office
• Accurate data entry
• Previous customer service experience
• Effective communication skills
• Working knowledge of firearms, preferred

Benefits

• Paid Time Off (Vacation/Sick)
• Paid holidays
• 401K with employer match
• Choice of medical plans (Including Health Savings Account)
• Vision & life insurance
• Clean, climate-controlled environment
• Generous gear and merchandise discount

Apply Now >> 

Full Time IT Support Specialist

Job Summary
 
Offer support and technical assistance to customers and staff who are using software, hardware, or other computer systems and need help completing tasks or troubleshooting problems through diagnostic tests and remote access to their computers.

This position is responsible for providing first level support to end-users. Strong computer skills and the ability to troubleshoot and diagnose problems in both PC and Mac environments. Experience with network troubleshooting and analysis. Good customer service skills. Writing and editing skills to aid in the creation and updating of user manuals.  Assist with administering computerized databases, including base definition, structure, documentation, long range requirements and protection (SQL). Ensures accuracy and completeness of data in master files and various support tools; establishes and maintains security and integrity controls; formulates and monitors policies, procedures and standards relating to database management. Report writing in Crystal Reports; use of SQL.

 
Essential Functions

• Communicate effectively with local and remote users to resolve IT issues
• Create and revise end-user training materials and technical documentation; provide training
• Generate reports; SQL, Crystal Reports,
• Provide user assistance with WMS/POS system (CounterPoint).
• Responsible for data management and data security.

Physical Requirements

• Office environment, with use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
• Required to talk and hear and see. 
• Frequently required to stand, walk, use hands to lift, carry and use a keyboard.

Qualifications and Skills

• Associate’s Degree in Information Technology or related field or comparable years of experience.
• Two to three years of IT customer support.
• High proficiency with MS Office platform.
• MS Certification preferred.
• Ability to manage multiple tasks simultaneously while working under pressure to meet deadlines.
• Excellent communication and organization skills.
• Strong analytical and detail-orientation skills.     

 
Benefits

• Paid Time Off (Vacation/Sick)
• Paid holidays
• 401K with employer match
• Choice of medical plans (Including Health Savings Account)
• Vision & life insurance
• Clean, climate-controlled environment
• Generous gear and merchandise discount

Apply Now >> 

Full Time Warehouse Associate

Job Summary
 
MGE Wholesale is looking to add to our warehouse team! If you thrive in a fast-paced environment and desire a career with an organization that provides a stable and supportive environment for its associates, then MGE Wholesale may be the place for you! Join a company that has a history of stability without layoffs or furloughs!!

Objective
The Warehouse Associate will perform an array of functions that may include receiving and processing incoming stock and materials, picking and filling orders from stock, packing and shipping orders, and managing, organizing and retrieving stock in the warehouse. If you have familiarity and experience with warehousing, shipping and receiving, coupled with a commitment to great customer service, apply today!

Essential Functions
The Warehouse Associate will perform an array of functions that may include receiving and processing incoming stock and materials, picking and filling orders from stock, packing and shipping orders, and managing, organizing and retrieving stock in the warehouse. If you have familiarity and experience with warehousing, shipping and receiving, coupled with a commitment to great customer service, apply today!

Requirements

• Ability to understand and follow instructions regarding work duties and safety methods
• Ability to discern numbers and information in order to sort and ship packages correctly
• General computer skills for basic data entry
• Forklift Operator experience preferred or ability to become certified
• Ability to use basic tools and equipment such as pallet jack, forklift, dock carts, hand-held scanner, shrink wrap rollers, scales and conveyors
• Ability to lift/move heavy objects
• Excellent organizational and time management skills
• Strong communication and interpersonal skills
• Perform other duties as required
• High school diploma or equivalent

 
Benefits

• Paid Time Off (Vacation/Sick)
• Paid holidays
• 401K with employer match
• Choice of medical plans (Including Health Savings Account)
• Vision & life insurance
• Clean, climate-controlled environment
• Generous gear and merchandise discount

Apply Now >> 

Full Time Marketing Associate

Job Summary
 
The Marketing Associate’s primary responsibilities are the development of creative internal and external marketing materials for print and web; development of multimedia campaigns to engage dealers as well as consumers; building brand awareness across the board while adhering to consistent brand identity. This position will work closely with management and sales staff to execute successful B2B and B2C product marketing, while constantly evolving and learning to stay abreast of the latest industry trends.
 
Responsibilities & Duties
 

• Conceptualize and design marketing materials for multiple corporate divisions (i.e. print and digital ads, newsletter content, website graphics, tradeshow materials, national publication ads, etc.)
• Assist management and sales team to promote product
• Lead product photography/miscellaneous photography shoots
• Manage digital assets
• Manage social media accounts (i.e. Instagram, Facebook, Twitter)
• Create eNewsletter campaigns.
• Understand and execute website administration fundamentals within a CMS
• Collaborate with vendor marketing teams to ensure quality product marketing
• Collaborate with external printers, advertising reps, etc. to execute projects as assigned
• Stay current on the latest software, design trends, and industry best practices

 
Required Education & Experience
 

• College degree in Visual Communications, Graphic Design, Marketing, or related field
• 2 years of professional experience preferred
• Proficient in Adobe Creative Cloud Suite
• Proficient in Mac OS or PC
• Proficient in MS Office Suite
• Solid understanding of design principles (must submit recent portfolio with application)

 
Additional Skills & Abilities

• Able to manage multiple projects simultaneously
• Proficient in Microsoft Office Suite
• Self-Motivated and driven
• Able to work effectively independently and as part of a team
• HTML/CSS experience is a plus
• Video creation/editing is a plus
• Experience and knowledge of firearms is required.

 
Benefits

• Paid Time Off
• Paid Holidays
• 401K With Employer Match
• Choice of Medical Plans (Including Health Savings Account)
• Vision & Life Insurance
• Generous Gear and Merchandise Discount

Apply Now >>